Joymo Support

Back to home

Joymo Support

I am a Viewer

I am a Viewer

Find all the information you need related to watching a livestream on Joymo Arena

Where can I watch the content

How do I get started

Do you offer video-on-demand

Do I need an app to watch?

Where do I buy tickets

How does it work?

Who can watch content on Joymo

I have problems with my stream

The sound is bad on the livestream

How to access livestreams in a tournament pass/season ticket?

The scoreboard is not visible/ is not starting.

The stream is just black

The picture is blurry

Will I get an auto refund for bad streams?

The stream says “streamer has internet issues”. What should I do?

See more

Payment

I bought the wrong livestream

I am charged several times for a livestream

What payment methods do you accept?

Payment failed